If you are not receiving push notifications, please check if the permission for notifications has been activated on your mobile phone and in the Penta app. 

Please also check if the device is accidentally in flight mode or do not disturb mode. 

Please enable all push notifications in the Penta app and on your mobile phone.

If the problem persists, please contact our customer service. We will be happy to help you from 9.00 a.m. to 6.00 p.m. on weekdays by phone at +49 30 255 585 803 or by e-mail at help@getpenta.com.