As soon as a foreign payment has failed, for example because it was declined by the recipient's bank, you will receive an email notification from us.

This e-mail will contain a description of what happened. In most cases, we will be able to determine and communicate the cause of the error.

If you have any further questions on this topic, our customer service will be happy to help you from 9:00 to 18:00 on weekdays by phone at +49 30 255 585 803 or by e-mail at