International payments can sometimes take longer than a normal payment due to multiple parties involved in the process.

A SWIFT payment should show up in the recipient's bank account within a maximum of 5 banking days.

If the payment has not arrived after this period, please contact our customer service.

If you have any further questions on this topic, our customer service will be happy to help you from 9.00 am to 6.00 pm on weekdays by phone at +49 30 255 585 803 or by e-mail at