There can be a number of reasons why your payment is not accepted:

• You have entered a wrong smsTAN
• Your internet connection is unstable
• Your browser has a problem processing the payment
• Your device has a problem processing the payment

Please check the smsTAN we sent you and your internet connection. Try using a different browser and/or device to make the transfer.

If the problem persists, our customer service will be happy to help you.

We will be happy to help you from 9.00 a.m. to 6.00 p.m. on weekdays by phone at +49 30 255 585 803 or by e-mail at help@getpenta.com.